Privacy policy

Last updated: October 26, 2026

At Cozinido (www.cozinido.com) we take care of your personal data. This policy explains what data we collect, why we use it, who we share it with and what rights you have. We sell and ship to the United States and Colombia.

Who is responsible for your data

- Business: Cozinido
- Location: Envigado, Antioquia, Colombia
- Email: soporte@cozinido.com

What data we collect

- Contact and shipping details: name, email address, phone number and shipping/billing addresses.
- Order details: products purchased, amounts paid, returns and any messages you send us.
- Payment details: processed directly by our payment providers. We never see or store your full card number.
- Browsing data: IP address, device, browser, pages visited and cookies.

We need the information marked as required at checkout to process your order.

How we use your data

- To process your order: payment, shipping, returns, refunds and customer support.
- To meet legal obligations: tax, accounting and consumer-protection requirements.
- To send you offers by email or SMS: only if you agree. You can unsubscribe at any time using the link in every message.
- To prevent fraud and keep our store secure.
- To measure visits and personalize ads with cookies, only with your consent where required.

We do not make decisions about you with legal effects based solely on automated processing.

Who we share it with

We do not sell your personal data. We only share it with the service providers we need to serve you:

- Shopify, the platform that runs our store (Shopify Privacy Policy (https://www.shopify.com/legal/privacy/consumers)).
- Payment providers and banks that process your payment.
- The supplier that prepares your order and the shipping carrier, which receive your name, address and phone number to deliver it.
- Email, analytics and advertising tools (such as Meta, Google or TikTok), only if you have given your consent.
- Our advisors and public authorities, when required by law.

Some of these providers are located outside your country (for example, in the United States or China). We share with them only what they need to provide their service.

How long we keep it

- Order data: while you are our customer and afterwards for the periods required by law (for example, tax and accounting records).
- Marketing subscriptions: until you unsubscribe.
- Cookies: for the period indicated in our cookie notice.

Your rights

You can ask us to access, correct, update or delete your personal data, to limit or object to how we use it, and to withdraw your consent at any time. Email us at soporte@cozinido.com with the subject "Privacy request". We will reply within 30 days.

- Customers in Colombia: under Law 1581 of 2012 (Habeas Data) you may also file a complaint with the Superintendencia de Industria y Comercio (www.sic.gov.co (https://www.sic.gov.co)).
- Customers in the United States: depending on your state of residence (for example, California), you may have additional rights to know, delete or correct your data and to opt out of the "sale" or "sharing" of personal information for targeted advertising. We do not sell your data, and you can opt out of advertising cookies at any time. We will not discriminate against you for exercising your rights.

Cookies

We use essential cookies so the store works properly and, only if you accept them, analytics and advertising cookies (our own and third-party). You can change your choice at any time in the cookie banner.

Children

Our store is intended for adults (18+). We do not knowingly collect personal data from children under 13. If you believe a child has given us their data, contact us and we will delete it.

Security

Our store uses encrypted connections (HTTPS), payments are processed in PCI DSS-certified environments, and we apply technical and organizational measures to protect your data.

Links and changes

Third-party websites linked from our store have their own privacy policies. If we update this policy, the current version will always be available on this page.

Contact

Questions about this policy? Write to soporte@cozinido.com.