Shipping policy

Last updated: October 26, 2026

This policy explains how we ship orders from Cozinido (www.cozinido.com).

Where we ship
We currently ship to the United States and Colombia.

Delivery times
Orders usually arrive within 7 to 15 business days (Monday to Friday, excluding holidays) from the moment we confirm them. This includes order processing and transit. During busy periods such as Black Friday or the holidays, delivery may take a few extra days; if so, we will let you know in the store.

Where we ship from
We work with suppliers that ship some products directly from their warehouses outside your country.
- United States: any applicable import duties are handled by us, so you will not pay anything extra when your package arrives.
- Colombia: local customs may charge import taxes or duties when the package is delivered. These charges are not included in our prices and are the customer's responsibility.
If you buy several products, they may arrive in separate packages on different days, at no extra cost.

Shipping costs
Shipping is free on all orders.

Tracking
Once your order ships, we will email you a tracking number. It may take 24 to 72 hours for the first tracking updates to appear.

Delays and issues
If your order takes longer than the maximum delivery time, email us at soporte@cozinido.com with your order number and we will check with the carrier. If your package is lost or arrives damaged, we will send you a replacement or give you a full refund, at no cost to you.

Delivery address
Please double-check your address before paying. If you made a mistake, email us as soon as possible: if your order has not shipped yet, we will correct it. If the package is returned because the address was incorrect or it could not be delivered after several attempts, we will offer to reship it (with the new shipping cost paid by you) or refund your order minus our shipping costs.

Contact
For any questions about your shipment, email us at soporte@cozinido.com.