Refund policy

Last updated: October 26, 2026

This policy explains how to return an order from Cozinido (www.cozinido.com) and how we refund your money. It does not limit any rights you have as a consumer under the laws of your country.

Return window

You have 15 calendar days from the day you receive your order to return it, no questions asked. If your order arrives in several packages, the 15 days start when you receive the last one.

How to make a return

1. Before the 15 days are up, email us at soporte@cozinido.com with your order number and the products you want to return.
2. We will reply with the address where you should send it. We work with several suppliers, so the return address may not be the same for every product. Please do not ship anything back without contacting us first.
3. Ship the product within 14 calendar days after we send you the return address.

Return shipping costs

Return shipping is paid by the customer, unless the product is defective, arrived damaged or is not what you ordered. In those cases, we cover the cost.

Condition of the product

You may open and try the product as you would in a physical store. If it has been used beyond that and has lost value, we may deduct that loss from your refund. If possible, please return it in its original packaging with all accessories.

Items that cannot be returned

We cannot accept returns of personalized or custom-made products, perishable goods, or sealed items that cannot be returned for health or hygiene reasons once unsealed.

Defective, damaged or wrong items

Please check your order when it arrives. If it is damaged, defective or not what you ordered, email soporte@cozinido.com with photos and your order number within 15 days of delivery. We will replace it or give you a full refund, at no cost to you.

Exchanges

If you want a different size, color or model, the fastest way is to return the product following this policy and place a new order.

Refunds

Once your return is approved, we will refund the full amount you paid within 15 calendar days. We may wait until we receive the product, or until you send us proof of shipment, before issuing the refund. Refunds are made to the original payment method at no cost to you; your bank may take a few extra days to show it.

Contact

Questions about returns? Write to soporte@cozinido.com.